OneCall - the business support helpline - from £180.00 + VAT a year

What is "One Call"?

A business support service created to assist importers and exporters. Includes the “Did You Know” email information service to help keep you up-to-date with current international trade and customs issues.


How will I benefit from OneCall?

Within the OneCall team are specialists on Customs Special Procedure, eg duty relief regimes (eg IP/OP), letters of credit, export documentation, import procedures, tariff classification, export licensing controls on military and dual-use goods, USA export controls, contract issues such as Incoterms … the list goes on. OneCall means you don’t have to waste time looking for answers to an import or export query - our team will know or quickly find out for you. If you get frustrated searching websites for relevant data when you could be doing something more productive - OneCall will help. Not only do you get an immediate response but the people manning the service are helpful and extremely knowledgeable - ideal for seeking a second opinion on a tricky or complicated problem. The OneCall team can guide you in the right direction or even do some of the work for you - they are there as a support to your business needs.


Why should I use Strong & Herd LLP?

S&H LLP have been providing training, consultancy and practical office solutions in importing exporting and customs procedures to a wide variety of UK/EU companies since 1995. A great advantage to using Strong & Herd LLP is that we still provide daily shipping office services to clients as well as working with HMRC in some areas - this serves to ensure advice is practical and relevant to today’s problems and needs. Let us help you keep compliant.


What do I get as an OneCall client?

Answers to your questions - all OneCall clients receive a dedicated telephone number and email address manned Monday to Friday 09.00-17.30. (Usage dependant on subscription level.) * A twice-monthly up-date sent by email highlighting key changes to procedures, general information plus reminders and tips for import/export companies - the "Did You Know?" service * Special offer on S&H public training only available to onecall members * A discount of £70.00 per delegate on all S&H LLP public training courses.  * A discount on in-company training (Only available on OneCall Plus) * Turn helpline time into face-to-face discussions or project work. (Only available on OneCall Plus) * Access to our members' area of the website for additional information such as: a glossary of trade terms, the diary of an International Trade Compliance Manager, tips on key topics such as Incoterms 2010, Archive of trade up-dates (DYK) and short presentations.


How do I subscribe?

It's easy. There are three different OneCall Levels - choose the one that best suits your requirements. Don't worry about selecting the wrong level - "top-up hours" are available and movement between the three levels is very easy; which means the amount of support you subscribe to can change with your business requirements,  please contact us

Contact Strong & Herd
to discuss your requirements
0161 499 7000
0161 499 7100
Strong & Herd LLP, Manchester International Office Centre
Styal Road, Manchester, M22 5WB