OneCall

WHAT IS ONECALL?

HOW WILL I BENEFIT?

WHY USE STRONG & HERD?

WHAT DO I GET WITH ONECALL?

HOW DO I SUBSCRIBE?

ONECALL DIFFERENCES

“OneCall” - the business support helpline - from £110.00 + VAT a year

What is “OneCall”?

A business support service created to assist importers and exporters. Includes the “Did You Know” email information service to help keep you up-to-date with current international trade and customs issues.

How will I benefit from OneCall?

Within the OneCall team are specialists on duty relief regimes (eg IPR/OPR), letters of credit, export documentation, import procedures, tariff classification, export licensing controls on military and dual-use goods, USA export controls, contract issues such as Incoterms … the list goes on. OneCall means you don’t have to waste time looking for answers to an import or export query - our team will know or quickly find out for you. If you get frustrated searching websites for relevant data when you could be doing something more productive - OneCall will help. Not only do you get an immediate response but the people manning the service are helpful and extremely knowledgeable - ideal for seeking a second opinion on a tricky or complicated problem. The OneCall team can guide you in the right direction or even do some of the work for you - they are there as a support to your business needs.

Why should I use Strong & Herd?

S&H have been providing training, consultancy and practical office solutions in importing exporting and customs procedures to a wide variety of UK/EU companies since 1995. A great advantage to using Strong & Herd LLP is that we still provide daily shipping office services to clients as well as working with HMRC in some areas - this serves to ensure advice is practical and relevant to today’s problems and needs. Let us help you keep compliant.

What do I get as an OneCall client?

Answers to your questions - all OneCall clients receive a dedicated telephone number and email address manned Monday to Friday 09.00-17.30. (Usage dependant on subscription level.) * A twice-monthly up-date sent by email highlighting key changes to procedures, general information plus reminders and tips for import/export companies - the "Did You Know?" service * Special offer on S&H public training only available to onecall members * Discount on all S&H public and in-house training. (Not applicable to Level 1.) * Turn helpline time into face-to-face discussions or project work. (Only available on OneCall Plus.)

How do I subscribe?

It's easy. There are three different OneCall Levels - choose the one that best suits your requirements and click on the button below. Don't worry about selecting the wrong level - "top-up hours" are available and movement between the three levels is very easy; which means the amount of support you subscribe to can change with your business requirements. For more flexible payment terms (we offer staggered, monthly or quarterly payment options) please contact us.

“One Call” the Differences at a Glance

Business Support Services for Importers and Exporters

OneCall Level 1 - £110.00 + VAT per year

* 6 - 8 questions per years (approx 2 hrs pa) * A twice-monthly email up-date service * Special offers on S&H public training * "Top-up" hours available

OneCall More - £420.00 + VAT per year

* Approx 8 questions per calendar quarter ("top up" available) * 5% off S&H public training * 15% off all S&H in-company work * Option to convert "onecall time" into 2 hours desk or face-to-face work per year by trained S&H staff * A twice-monthly email up-date service * Special offers on S&H public training

OneCall Plus - £1200.00 + VAT per year

* Up to 20 questions per month, and/or * Up to 2 hours work per month by trained S&H staff at S&H offices * 10% off S&H public training * 25% off all S&H in-company work * Option to convert "office time" into a full or part day consultancy or audit work at your premises (subject to travel expenses) or at S&H offices. * On special request an out-of-hours service can be provided to "One Call Plus" clients. * A twice-monthly email up-date service * Special offers on S&H public training

Response time will generally be within 24 hours during normal working hours 09.00 - 17.00 Monday to Friday. Out-of-hours service may be requested with OneCall+

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Clients

Contact

Strong & Herd
Atlas House,
Atlas Business Centre,
Simonsway,
Manchester, M22 5PP

T: 0161 499 7000
F: 0161 499 7100
info@strongandherd.co.uk
www.strongandherd.co.uk