Terms & Conditions of Supply

Strong & Herd LLP

1. Strong & Herd LLP, Import Export Services (hereinafter referred to as “the Partnership”) whose registered office is at Manchester International Office Centre (MIOC) Suite 5b Styal Road Manchester M22 5WB
2. The main business of the Partnership is in the provision of Shipping Office Services, Training, Consultancy, Business Support and public seminars in import and export techniques and activities.
3.  Shipping Office Services and In-House training or consultancy will be subject to an official purchase order indicating the nature of the supply, the cost and payment terms and the duration of each supply. Strong & Herd terms and conditions override any purchase order details.
4.   The Partnership will perform the services within a reasonable time and with that standard of care, skill and diligence normally provided by a professional person in the performance of such services.  Neither the Partnership nor the individual partners, staff or associates will accept liability or personal responsibility for loss, consequential loss or damage resulting from, or allegedly resulting from, their provision of services outlined above.
5. The Partnership will act for its principals as governed by official order and will instruct forwarder, clearing agents, carriers and sub-contractors under the terms of separate purchase orders but will not be a party to those contracts and will not be held responsible for their discharge.
6.  All in-house work invoices become payable within 30 days of the invoice date.  The Partnership reserves the right to add interest to any invoice unpaid after this time at 3% over base rate per month or part thereof. 
7.   Payment of public training invoices is due within 14 days of the invoice date but must be paid in full a minimum 2 weeks prior to the date of the course, unless otherwise agreed in writing by the partnership. Failure to pay in advance may lead to exclusion from attendance, however payment must still be made in full.
8.  All prices agreed are excluding VAT, which will be charged at appropriate rate applicable at the time of the service.
9. Cancellation of ‘In House’ training courses notified to Strong & Herd LLP by the client will be subject to a 100% cancellation charge unless notified in writing at least 60 days prior to the course date or unless transferred by mutual agreement to another date. Cancellation of public training courses will be subject to 100% cancellation charge unless notified in writing at least 60 days prior to the course date or unless transferred by mutual agreement to another course. Transfer of course or person attending the course is at the complete discretion of the partnership and may be subject to administration charges. Cancellation of any other S&H service, including but not limited to Helpline, Business Support, Shipping Office Services, Audits etc, will be subject to complete payment to the end of the contract by the client if terminated early, unless otherwise agreed in writing by the partnership.
10. Liability for the safety of Strong & Herd partners, employees or training associates on visits to a customers’ site will be the responsibility of that client/site management. Attendees at S&H public training events will similarly have liability for their safety vested in the management of that venue.
11. Cancellation rights are subject to payment in full for services provided to date.
12. The Partnership undertake to keep confidential any information obtained in pursuance of its services and to protect it from disclosure with the same degree of care as it applies to confidential information of its own of a similar nature.
13.  If during provision of services a conflict of interest becomes apparent, this will be notified to the client immediately and joint decision made on further actions.
14. All records, data, documents and other property in the possession of the Partnership as a result of, or for the purposes of, supplying the services identified in the Purchase Order will be regarded as the property of the principal or buyer and will be returned on expiry of the agreement if requested and following any outstanding payments in full.
15.  Any debt recovery costs incurred may be invoiced in addition to prices agreed.
16.  Training course materials provided by Strong & Herd LLP for delivery by another party whether disc, memory stick, paper version or made accessible on-line will remain the intellectual property of Strong & Herd and delivery to third parties will only be as agreed in terms of the number of delegates and the time scales involved.
17. Information services provided by Strong & Herd will remain their copyright unless the information provided to their client is in the public domain in the same form as transmitted.
18.  For security and training rights telephone calls may be recorded.
19. Copyright and intellectual property rights are protected by law and international treaty, unauthorized reproduction or distribution of Strong & Herd LLP training materials may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under the law.
20.   The Partnership complies fully with the terms of the UK Bribery Act 2010 and expects full compliance from any and all associate clients and customers.  If you require more information ask for our full Bribery & Corruption Policy Document or see full document on our website.
21.  These terms shall be interpreted according to English law.
22.  If it becomes relevant, arbitration will be subject to English law in an English court
23.  Force Majeure – Strong & Herd LLP will not be liable for any non-delivery or performance issues due to circumstances beyond their control of any type.
24. These terms and conditions take precedence over any other terms and conditions. Booking and provision of services by the partnership confirms this point.

S&H LLP NOVEMBER 2011             

Returns & refund policy

We will give you a refund, provided we receive the returned goods within 30 days of dispatch by us. The goods must be received by us in saleable condition. All fees including the Postage & Packaging charge and, if relevant, the WorldPay transaction fee will be refunded along with the balance of the goods.

This statement covers all products bought from this website including Books, Incoterms, Public Training Courses and Online Training Courses.

Refund requests should be made by calling us on 0161 499 7000 or emailing info@strongandherd.co.uk

Anti-Bribery & Corruption Policy

Strong & Herd LLP are committed to operating in a fair and honest environment with a zero tolerance bribery and corruption policy. Please view our policy below. 

  S&H LLP Bribery & Corruption Policy