OneCall™
The business support helpline
What is “OneCall™”?
A membership package created to assist importers and exporters. Membership to OneCall™ includes access to an online Members resource area, UK Customs and International Trade Briefings, discount on public training courses and live events, and access to the OneCall™ Business Support Helpline. Though often answered sooner, response time is within 24 hours (48 hours for Level 1).
How will I benefit from OneCall?
Our OneCall™ Team are specialists in a wide range of import, export and customs procedures. Using the service means you won’t waste time searching for answers. Our team provides practical, actionable support, clarifying procedures, pointing you to the right resources, or straightforwardly answering your questions. Empowering you with the confidence to know that your business will keep flowing without interruption.
OneCall™ Membership is suitable if you are selling or buying globally, have customs or export control issues to address or need temporary assistance with your existing international trade projects. With this membership, you can access timely email support for all your trade-related queries, an invaluable resource for maintaining compliance and staying informed without draining your time and resources. It's a cost-effective solution, an alternative to the expense of hiring in-house experts or outsourcing these services.
Why should I use Strong & Herd LLP?
Our dedicated OneCall™ team comprises specialists across various import, export, and customs fields. When you reach out, you will receive a knowledgeable response to your question. S&H LLP has been providing training, consultancy, and practical trade compliance solutions for importing and exporting, as well as customs procedures, to a wide variety of UK and EU companies since 1995.
What You Can Expect with OneCall™ Membership?
Convenient Email Assistance – all OneCall™ members can access a dedicated email address manned Monday to Friday 08.00-18.00. (Response time dependent on subscription level.)
A twice-monthly up-date sent by email highlighting key changes to procedures, general information plus reminders and tips for import/export companies – the “Did You Know?” service.
Special offer on S&H public training only available to onecall members.
A discount of £70.00 per delegate on all S&H LLP public training courses.
A discount on in-company training (Only available on OneCall Plus).
Turn helpline time into face-to-face discussions at the S&H offices or project work undertaken remotely (Only available on OneCall Plus).
Access to our members’ area of the website for additional information such as: a glossary of trade terms, the diary of an International Trade Compliance Manager, tips on key topics such as Incoterms 2020, Archive of trade up-dates (DYK) and short presentations.
How do I subscribe?
It’s easy. There are three different OneCall Levels – choose the one that best suits your requirements. Don’t worry about selecting the wrong level – “top-up hours” are available and movement between the three levels is very easy; which means the amount of support you subscribe to can change with your business requirements, please contact us.
Bespoke Solutions
We provide a number of consultancy and business support services aimed at all levels of businesses from the SME to the multinational.
Shipping Office Services
We have the experience to ensure your company remains compliant with the laws relating to international trade.
