Important Notice: DEFRA Border System Issue

BY:

Gail Leeson
27 August 2025

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DEFRA (Department for Environment, Food & Rural Affairs) have released the following message regarding a current issue affecting their digital border services. 

IMPORTANT – DIGITAL BORDER SERVICES ISSUE 27th AUGUST 2025 


Dear traders, 

  

We are aware of an issue impacting some digital border services and affecting some traders. We are investigating the scope and cause of the issue and will look to identify and implement a fix as soon as possible.  

  

We expect minimal disruption, however, if you do encounter any problems, please contact the STORM Incident Hub - manned 24/7, who will liaise with NCH and competent authorities as required.  

  

Email Stormincidentresponse@apha.gov.uk 

  

Before contacting Storm, please ensure: 

  • The CHED is fully submitted and visible in IPAFFS. 
  • SPS checks (as applicable) are complete. 
  • A customs hold is visible in CDS that requires action. 
  • You include the MRN, and all relevant CHED references 

  

Please note the Storm inbox is not able to assist with: 

  • CHEDs still in draft or amendment status 
  • General or policy-related questions 

  

Messages that do not meet these criteria may need to be redirected, which can lead to delays. 

  

We will be in contact with further communication very soon and we appreciate your patience and cooperation whilst we work through this issue.  

 

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