Update GVMS Service Problems

BY:

Gail Leeson
6 April 2022

SHARE:

Following our update on Monday 4 April, we are continuing to investigate the GVMS IT issue and have made the decision to leave the current continuity plans in place until midday Monday 11 April to allow flow at the border to continue uninterrupted while this work takes place.

HMRC apologise for the inconvenience this is causing.


The GVMS service availability page is being updated urgently https://www.gov.uk/government/publications/register-for-the-goods-vehicle-movement-service-service-availability-and-issues/register-for-the-goods-vehicle-movement-service-service-availability-and-issues


The important bit

Hauliers will need other evidence that a declaration has been made for example:


  • Transit Accompanying Document (TAD) (If unable to create a TAD, then photocopies or digital copies of copy 4 of the SAD should be carried)
  • Movement Reference Number (MRN)
  • Entry Reference Number (ERN)
  • Declaration Unique Consignment Reference (DUCR)
  • Postal Operators moving goods between GB and the EU will not be able to provide MRNs so alternative documentation can be accepted. Similarly, confirmation that consignments which qualify for the waiver that applies to parcels moving from GB into NI can also be accepted
  • Hauliers with empty vehicles can provide their GB EORI number


During this downtime, hauliers moving via Dover, Holyhead or Eurotunnel will not need to attend an Inland Border Facility unless they are instructed to by a customs officer, or if they are moving goods that are:

  • going to an office of departure or office of destination (starting or ending a transit movement);
  • covered by an ATA Carnet; or
  • need a CITES permit.


Customs declarations must be manually ‘arrived’ once the goods have arrived in GB, so that HMRC is aware that the goods are in the country. During the downtime, it has not been possible for declarations to be ‘arrived’ automatically in CHIEF or CDS via GVMS.


For goods that have arrived in GB while the interim measures have been in place, the declarant, trader or third-party intermediary who submitted the declaration will need to notify HMRC of the goods’ arrival manually.


To do this the declarant, trader or third-party intermediary will need to log into CHIEF or CDS and send the ‘arrival’ message confirming the goods are in the UK. 


Planned Downtime
Saturday 9 April 2022 9:30pm to 7:30am Sunday 10 April 2022

 


OneCall™ Email assistance as and when required; A one-call solution for all your import, export and customs enquiries. Export help. Import help. Customs help.

Stay informed about customs and international trade matters by subscribing to our OneCall™ service. This comprehensive offering includes a dedicated email helpline for support, timely practical updates direct to your inbox (Did You Know?), monthly UK Customs & Trade Briefings and access to an interactive members' area with an exclusive community for our subscribers.

Subscribe Today ➝

International Trade Updates & Spotlight Newsletter

Subscribe to our free information emails covering international trade topics...

Subscribe to our newsletter ➝

MORE INDUSTRY INSIGHTS...

by Andy Baker 28 April 2026
On the 29 th April 2026, there will be a system outage to enable HMRC to deploy a fix. This outage will be between 21:30 and 23:00.
by Gail Leeson 23 April 2026
HMRC have advised that the Customs Declaration Service (CDS) will be unavailable to users for scheduled maintenance as follows: Wednesday 29 th April 21:30 until 23.00.
by Andy Baker 22 April 2026
April 20 2026, CAPE became live for traders and freight forwarders to arrange for consolidated reclaims of IEEPA duties.
Show More