Magnified Mistakes: How Minor Preference Errors Are Costing Importers

BY:

Sandra Strong
2 June 2025

SHARE:

It’s a tale as old as Free Trade Agreements - you’re importing goods under preference, your supplier gives you an invoice statement, everyone’s happy – until HMRC comes knocking.  Recently, an importer found itself facing a duty bill, despite having claimed preference. Why? Because the preference statement wasn’t exactly correct. Not wildly off, just... not replicated word for word in line with the FTA, which was mainly the UK-EU Trade Cooperation Agreement (TCA). 

Now, at Strong & Herd LLP, we’ve said it time and again – and we’ll keep saying it until it’s printed on mugs and mouse mats: the preference statement must be used word for word.  No freestyling.  No “close enough.” It’s not karaoke – you don’t get points for improvisation.  And suppose you’re the importer claiming preference. In that case, you are responsible for verifying that the statement is accurate and complete (even if it isn’t printed in English), and that the REX number or other exporter approval number is valid. 


In this case, HMRC took issue with more than just the wording and zoomed in on two particular points: 


  1. The REX number was wrong – instead of just “IEREX” for Ireland, for example, the statement read “IE! Only.  A small typo? Sure. But in the eyes of HMRC, it is enough to void the claim. 
  2. The statement of origin doesn’t correspond to the trade agreement being used – the statement said, “German preferential origin” instead of the required “EU preferential origin.” Again, not a massive leap, but still incorrect according to the FTA. 



The rules are the rules. But let’s be honest – it probably seems harsh and pedantic to a lot of UK businesses. When you’re trying to do things right and get tripped up by a missing word or a rogue country name, it feels like being penalised for spelling mistakes on a driving test.  So, what can we learn from this? 


Double-check the preference statement. It must match the wording in the agreement exactly. Word. For. Word. 


Check the REX or approved exporter number. Is it valid? Is it formatted correctly? “IEREX” might sound like an airline, but it won’t fly with Customs. 


The preference origin must confirm EU preference, not just the specific member state. Even if you know it originated from Germany, if the statement doesn’t specify “EU,” it’s incorrect and should not be used to claim preferential treatment.  And one more thing: keep your documentation ready and available at the time of import. This proactive approach can prevent potential issues. 


This case serves as a sharp reminder that when it comes to preference claims, the devil is truly in the details. And HMRC, with their meticulous scrutiny, have the magnifying glasses. 


Understanding Origin & Preference

Unlock the complexities of international trade with our comprehensive course on Understanding Origin and Preference (UOP). Designed to provide a practical overview, this training focuses on the critical areas where UOP impacts the movement of goods for exports and imports. You'll delve into customs compliance, exploring regulatory nuances and common pitfalls newcomers often encounter. 


OneCall™ Email assistance as and when required; A one-call solution for all your import, export and customs enquiries. Export help. Import help. Customs help.

Stay informed about customs and international trade matters by subscribing to our OneCall™ service. This comprehensive offering includes a dedicated email helpline for support, timely practical updates direct to your inbox (Did You Know?), monthly UK Customs & Trade Briefings and access to an interactive members' area with an exclusive community for our subscribers.

Subscribe Today ➝

International Trade Updates & Spotlight Newsletter

Subscribe to our free information emails covering international trade topics...

Subscribe to our newsletter ➝

MORE INDUSTRY INSIGHTS...

by Gail Leeson 4 July 2026
HMRC has advised that the Customs Declaration Service (CDS) will be unavailable from Saturday 4 July to Sunday 5 July 2026 due to scheduled maintenance.
by Gail Leeson 4 July 2026
HMRC have advised that the Customs Declaration Service (CDS) will be out of service from the evening of Saturday 4 th July, running into the early hours of Sunday 5 th July 2026. There has been further confirmation that this CDS downtime will impact the New Computerised Transit System (NCTS) declarations.
by Niamh O'Connor 17 June 2026
The Department for Business and Trade (DBT) has announced that the long-awaited Free Trade Agreement between the UK and India will enter into force on 15 July 2026.
Show More