NCTS - Response Delays Update

BY:

Niamh O'Connor
22 August 2023

SHARE:

HMRC informed us today, the 22nd of August 2023, that they are experiencing problems with the New Computer Transit System (NCTS) and are working to resolve the issue as quickly as possible. 

NCTS has been shut down to protect the service and the submitted transit declarations. 


For those intending to use transit to move goods and have yet to depart, we recommend that they only travel to an Inland Border Facility (IBF) to start a transit movement once the system is working again.


If you have already submitted a transit declaration but have not received a response, these are queued and will be processed when the service is restored. You don't need to take any further action. 


More information about the Business Continuity Process is in the Transit Manual Supplement (TMS).



OneCall™ Email assistance as and when required; A one-call solution for all your import, export and customs enquiries. Export help. Import help. Customs help.

Stay informed about customs and international trade matters by subscribing to our OneCall™ service. This comprehensive offering includes a dedicated email helpline for support, timely practical updates direct to your inbox (Did You Know?), monthly UK Customs & Trade Briefings and access to an interactive members' area with an exclusive community for our subscribers.

Subscribe Today ➝

International Trade Updates & Spotlight Newsletter

Subscribe to our free information emails covering international trade topics...

Subscribe to our newsletter ➝

MORE INDUSTRY INSIGHTS...

by Gail Leeson 1 May 2025
Any trader moving animal or plant products over the borders into the UK will attest to the difficulties experienced if goods are not presented precisely as required by the cross-border IT systems supporting the UK Import Regulations.
by Gail Leeson 30 April 2025
The ECJU have published a further Notice to Exporters relating to Russian Sanctions. The notification NTE2025/10 was published on 25 April 2025, and the additions to restrictions on trade with Russia came into force on 24 April.
by Sandra Strong 24 April 2025
Banks have reported a resurgence in the use of Standby Letters of Credit (SBLC / SLOC), a facility which can provide assurance against defaults in supply contracts. We look at the benefits and limitations of SBLC and the reasons for their increasing popularity.
Show More